E.H. WILLIAMS GARDEN CENTRES
& NURSERIES LTD
E.H. Williams Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value
the privacy of everyone who visits this website, burleydamgardencentre.co.uk. Our Site” and will only collect and use personal data in ways that
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Cookie”means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain
features of our Site. Details of the Cookies used by our Site are set out in
Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
2. Information About Us
Our Site is owned and operated by E.H. Williams Garden Centres & Nurseries Ltd, a limited company, registered in England under company number 924447.
Registered address: Burleydam Garden Centre, Chester Road, Childer Thornton, Cheshire, CH66 1QW
Main trading address: Burleydam Garden Centre
VAT number: 164 3807 59
Data Protection Officer: Julie Griffin.
Email address: Julie.firstname.lastname@example.org.
Telephone number: 0151 347 9276.
Postal Address: E.H. Williams Garden Centres & Nurseries Ltd., Burleydam
Garden Centre, Chester Road, Childer Thornton, Cheshire, CH66 1QW
We are a member of The Garden Centre Associaton
3. What Does This Policy Cover?
4. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an
identifiable person who can be directly or indirectly identified in particularby reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the GDPR, you have the following rights, we will always work to uphold:
you can always contact us to find out more or to ask any questions using the details in Part 15.
b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using
the details in Part 15 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way at present.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided
in Part 15.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
6. What Data Do We Collect?
Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our
• Date of birth;
• Email address;
• Telephone number;
• Business name;
• Job title;
• Payment information;
• Information about your preferences and interests;
• IP address;
7. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a
contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your
personal data will be used for one of the following purposes:
• Personalising and tailoring your experience on our Site;
• Supplying our products and services to you. Personalising and tailoring our products and services for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email and post that you have opted-into, you may unsubscribe or opt-out at any time by contacting us.
With your permission and/or where permitted by law, we may also in the future use your personal data for marketing purposes, which may include
contacting you by email and post with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will
always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC
Directive) Regulations 2003, and you will always have the opportunity to opt-out.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will
therefore be kept for the following periods:
• Until you tell us not to.
9. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
10. Do You Share My Personal Data?
The following third party service providers process personal information on our behalf for the following reasons:
Mailchimp – this is an email platform that provides you with emails
2co – this company holds our mailing lists and forwards emails to their emailing house on our behalf
CSY – this is our service provider/support for our EPOS and Vector system which holds our customer contact details
Freight Train – is our carrier
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal
proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
11. How Can I Control My Personal Data?
11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails or at the point of providing your details.
11.2 The Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. Can I Withhold Information?
You may access certain areas of our Site without providing any personaldata at all. However, to use all features and functions available on our Site
13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such
personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not
have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within less than one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
All Cookies used by and on our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a Pop-Up On both sites requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended. Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies,
but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below,
but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only thirdparty Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by
the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of: Julie Griffin)
Email address: Julie.email@example.com
Telephone number: 0151 347 9276 or 0151 339 3195
Postal Address: E.H. William Garden Centres & Nurseries Ltd, Burleydam
Garden Centre, Chester Road, Childer Thornton, Cheshire, CH66 1QW.