When will my item be delivered?
We aim to deliver all items within seven working days of your order being placed, depending on availability.
All parcels or Gift Vouchers should be delivered within 2/3 working days.
Large, bulky items such as Garden Furniture & Large BBQ’s will be delivered within 5/7 working days, depending on the day of order. Any items ordered from midday Thursday to Friday will be despatched on Monday or Tuesday the following week. Bulky items that need to be palletised may take an extra day and so could be despatched at the latest Wednesday of that week.
Pallet deliveries will be delivered to the kerbside only.
We will confirm bulky items or pallet orders with an email to arrange a date for delivery.
PLEASE NOTE: At the moment we are experiencing a huge demand , so it might take a little longer to deliver your order. We will keep you updated.
We charge £4.99 delivery for a small parcel & £7.99 delivery for larger parcels (excluding Gift Vouchers please see below ) up to £150 and FREE delivery on orders over £150 (Exclusions Apply) for MAINLAND UK, EXCLUDING parts of Scotland, Ireland, Isle of Man & The Channel Islands. We will deliver to Isle of Man & Ireland , please ring for a delivery quote.
We can deliver to the following postcodes, but there will be a surcharge. AB31-38, AB39-AB56, IV1-IV28, IV30-IV32, IV36, IV40-
49, IV51-IV56, IV63, KA2-28, KW1-KW17, PA20-PA49, PA60-78 , PH4-44, PH49-50, BT, IM,HS,ZE – Please ring on 0151 339 3195 or email [email protected] and we will quote for these postcodes.
A few items we ship are subject to a surcharge of £30 , (even if over £150) either due to being oversized or requiring a 2 man lift. This is pointed out on the product page and applied at checkout.
Products For Local Delivery ONLY
We only deliver these products to the postcodes below. We charge £7.99 or Free if over £150. Postcodes classed as Local are as follows:(CH1 CH2 CH41CH42 CH43 CH44 CH45 CH46 CH47 CH48 CH49 CH60 CH61 CH62 CH63 CH64 CH65 CH66 WA6).
We charge £2.99 to deliver Gift Vouchers anywhere within the United Kingdom. This includes the cost of a Gift wallet and an admin charge to enter a personal message if required.
If an item is available to purchase on Pre Order it will be given an estimated date of availability. This may vary sdue to shipping etc. When the item arrives we will contact you and arrange delivery. All pre orders must be taken within 14 days from when we contact you. If a discount is applied to the Pre Order it is always a % off the Full Retail Price and although this product may be sold cheaper than full RRP during the season it will never be sold less than the Pre Order discounted price.
Something is missing from my delivery…
If anything is missing from your delivery or an item is broken, please call us immediately on 0151 339 3195
or email us: [email protected]. Please refer to our terms for further details.
I have received the wrong product…
Please call us immediately on 0151 339 3195 or email us: [email protected] and we will
arrange to rectify any errors as soon as possible.
My order hasn’t arrived yet…
Please allow 7 working days for delivery. However, if your item(s) has still not arrived by this time then
please call us on 0151 339 3195 or email us: [email protected]