Product Features:
- Lightweight and rust-resistant Charcoal Powder-Coated aluminium frame
- The furniture can be left outside all year round (please see ‘how to care for your Aluminium Frame Furniture’). Please do not use cushion boxes to protect your cushions over the winter period.
- Five year manufacturers warranty on structural integrity of the fusion box, when registered online with the Supplier* @SupremoÂ
- One year manufacturers warranty on adjustable mechanisms*
- Requires assembly (Please see assembly instructions)
*See Supremo’s website for details
If you have any queries/ issues when you receive your set please don’t hesitate to contact us at 0151 339 3195 or email us at [email protected]
In the unlikely event something goes wrong with your furniture, please visit Supremo Claims to report this.
Please be aware prices of furniture may be subject to change
Materials:
Charcoal Powder-Coated Aluminium, Slate Grey Fabric Sides
Includes:
- 1 x Melbury Rectangular Cushion Box – Large
All in Charcoal Powder-Coated Aluminium and Slate Grey Fabric
How to Care for your Aluminium Frame Furniture
How to care for your cushions?
Cushions must be kept dry as they can become watermarked if left in the rain. Any spillages should be removed with a damp cloth. Please refer to the care label for instructions. To keep your cushions looking pristine, we recommend storing them away when not in use. NEVER machine wash or tumble dry the covers. NEVER use a furniture cover to protect your cushions from the weather.
Aluminium Frames:
During the winter months you will find your aluminium frames will collect dust and dirt if exposed outside or kept in storage. Our frames can easily be cleaned with warm soapy water and a sponge, the frames will dry within an hour. NEVER use a pressure washer to clean your furniture as this could damage the materials and cause the lightweight aluminium to dent.
How to care for your toughened safety glass:
Care must be taken not to scratch the airbrushed inlay glass, protective mats are recommended for use with tableware. Do not use a hard brush or abrasive cleaning materials to clean the table after use, cleaning can be accomplished by using a clean, soft cloth or clean synthetic sponge. It is advised not to use heavy pressure during the cleaning process.
Try not to leave pools of moisture on the table for long durations as this could cause stains to appear. Lightly dry the glass in a circular motion until the moisture disappears. This will prevent water lines and spots. If using a furniture cover, please remember that water can pool on a cover, to avoid this we suggest using a water shed pole to create a tent shape, which will ensure the water runs off. This will help prolong the life span of your cover & furniture. We also advise removing your cover during adverse weather conditions, especially during high winds, to avoid damaging your cover.
During the cooler months and strong winds, Supremo® strongly recommends removing the glass from the table frame and storing inside to prevent the glass from shattering if knocked.
Supremo® offers a 5-year warranty for additional peace of mind (please visit www.supremouk.com for a copy of the Supremo Ltd Warranty for further information).
If your Melbury furniture includes a firepit table, please refer to our Supremo® Firepit aftercare for further information.
Garden Furniture Deliveries
When will my item be delivered?
Delivery slots will be confirmed via phone call within 1-3 working days of an order being placed.
We aim to deliver Garden Furniture within 5/7 working days, depending on the day of order.
All Local Deliveries:
Postcodes classed as Local are as follows:(CH1 CH2 CH41CH42 CH43 CH44 CH45 CH46 CH47 CH48 CH49 CH60 CH61 CH62 CH63 CH64 CH65 CH66 WA6).
- Date of delivery will be confirmed via phone call within 1-3 working days once an order has been placed. Delivery slots are Monday – Friday 9:30am-5:30pm. During the summer we also deliver on some weekends. Please ask when contacted or call us before placing your order for further details on weekend deliveries if this is needed.
- We cannot confirm a time of delivery, however, our driver will call you approximately 10-15 minutes before delivery to let you know they are on their way.
- Furniture sets may come packaged in large boxes. The driver is unable to assist with unpacking, assembly of furniture or removal of waste.
- Safe access is required for delivery. If the driver decides the access is not suitable, your furniture will be left with you at your property.
- If you are unable to handle the furniture yourself, please ensure you have assistance available incase the access is not suitable for our driver. Otherwise the furniture will be returned to the store and a future delivery slot will need to be booked.
- Deliveries cannot be taken through the property by our driver.
- If more then two deliveries attempts are made you will need to pay a further delivery charge before we book in another delivery slot
For all non Local Deliveries
Any furniture items ordered from midday Thursday to Friday we aim to have despatched at the latest Wednesday of the following week.
Non local deliveries are delivered on pallets through a courier. You will receive an email with your tracking information on the day of despatch from the courier. All pallet deliveries will be delivered to the kerbside only.
We will confirm bulky items or pallet orders with a phone call to arrange a date for delivery.
Once you receive your pallet or parcel , BEFORE you sign for it check the outer packaging is intact and there is no potential damage. Only sign for it if you are happy with its condition. If the pallet or parcel shows any damage signed as damaged on receipt. Then please inform us ASAP on 0151 339 3195 or via email on [email protected]
Delivery Charges?
Online Deliveries
We charge £4.99 delivery for a small parcel & £7.99 delivery for larger parcels (excluding Gift Vouchers please see below ) up to £150 and FREE delivery on orders over £150 (Exclusions Apply) for MAINLAND UK, EXCLUDING parts of Scotland, Ireland, Isle of Man & The Channel Islands. We will deliver to Isle of Man & Ireland , please ring for a delivery quote.
We can deliver to the following postcodes, but there will be a surcharge. AB31-38, AB39-AB56, IV1-IV28, IV30-IV32, IV36, IV40-
49, IV51-IV56, IV63, KA2-28, KW1-KW17, PA20-PA49, PA60-78 , PH4-44, PH49-50, BT, IM,HS,ZE – Please ring on 0151 339 3195 or email [email protected] and we will quote for these postcodes.
Exclusions:
A few items we ship are subject to a surcharge of £30 , (even if over £150) either due to being oversized or requiring a 2 man lift. This is pointed out on the product page and applied at checkout.
Something is missing from my delivery…
If anything is missing from your delivery, please call us immediately on 0151 339 3195
or email us: [email protected]. Please refer to our terms for further details.
I have received the wrong product…
Please call us immediately on 0151 339 3195 or email us: [email protected] and we will
arrange to rectify any errors as soon as possible.
My order hasn’t arrived yet…
Non Local deliveries:
For queries regarding an expected delivery, please first check by using all your Tracking Details which are sent to you once the consignment leaves us or contact us, on [email protected]Â or 01513393195