When will my item be delivered?
We aim to deliver all items within seven working days of your order being placed, depending on availability.
All parcels or Gift Vouchers should be delivered within 2/3 working days.
Large, bulky items such as Garden Furniture & Large BBQ’s will be delivered within 5/7 working days, depending on
the day of order. Any items ordered from midday Thursday to Friday will be despatched on Monday or
Tuesday the following week. Bulky items that need to be palletised may take an extra day and so could be
despatched at the latest Wednesday of that week.
Pallet deliveries will be delivered to the kerbside only.
We will confirm bulky items or pallet orders with an email to arrange a date for delivery.
We charge £7.99 delivery on an order up to £150 and FREE delivery on orders over £150 for MAINLAND
UK, EXCLUDING parts of Scotland, Ireland, Isle of Man & The Channel Islands. We will deliver to Isle of Man & Ireland , please ring for a delivery quote. We can deliver to the
following postcodes, but there will be a surcharge. AB31-38, AB39-AB56, IV1-IV28, IV30-IV32, IV36, IV40-
49, IV51-IV56, IV63, KA2-28, KW1-KW17, PA20-PA49, PA60-78 , PH4-44, PH49-50, BT, IM,HS,ZE – Please
ring on 0151 339 3195 or email firstname.lastname@example.org and we will quote for these postcodes.
We charge £2.99 to deliver Gift Vouchers anywhere within the United Kingdom. This includes the cost of a Gift wallet and an admin charge to enter a personal message if required.
We can deliver items that you buy in store. Delivery charges are as follows:
Orders under £150
• Wirral & Local Area – £7.99
• Liverpool & Flintshire Area including CH3, CH4, CH6, CH7 & CH8 – £12.99
Please ring on 0151 339 3195 or email email@example.com and we will quote for
postcodes outside of these areas.
Orders over £150
Orders over £150 are FREE of charge.
Something is missing from my delivery…
If anything is missing from your delivery or an item is broken, please call us immediately on 0151 339 3195
or email us: firstname.lastname@example.org
Please refer to our terms for further details.
I have received the wrong product…
Please call us immediately on 0151 339 3195 or email us: email@example.com and we will
arrange to rectify any errors as soon as possible.
My order hasn’t arrived yet …
Please allow 7 working days for delivery. However, if your item(s) has still not arrived by this time then
please call us on 0151 339 3195 or email us: firstname.lastname@example.org