Our 5 point price promise
- We want you to be happy and return to our store
- We never want you to pay more than you need to
- We care about your time searching for what you want
- If you find the same product for less elsewhere, we will match that price
- Call and let us know so we can immediately agree your lower price when we’ve checked out the alternative
* On a Wide Range of Products both online and in store where this Price Promise Symbol is displayed.
How To Help us ‘Price Promise’ quickly
- Either call us on 0151 339 3195 and ask for a member of staff or email us at email@example.com
- To help us process our ‘Price Promise’ we need the following information:
- Name of the product.
- Product code and or Barcode
- Any other useful information such as cushion & rattan colour, does it include a parasol base etc, as our ‘Price Promise’ is product specific and we only match identical products.
- The competitors Delivery costs & Delivery Service Details.
- We will also need the website address of the retailer as we cannot ‘Price Promise’ with Price comparison sites, auction sites including Ebay & Amazon Marketplace.
Reasons why we might have to say No
- If the product, whether instore or online, does not have our ‘Price Promise’ Symbol displayed next to it at the time you make your request.
- The product must be in stock with the competitor and ready for delivery within 48 hours.
- The ‘Price Promise’ includes the competitors delivery price & delivery service. Where we are unable to offer the same service we will not be able to match the price.
- Our ‘Price Promise’ excludes products that are in a competitors sale or on a site where the competitor is closing down or in administration.
- We can’t match a price on products that have already been purchased
- Unfortunately we are unable to offer price matching on products purchased on finance.